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Frequently Asked Questions

How much does it cost and how do I pay?
When will my order be ready?
How do I download the software?
I received a message about upgrading. What do I need to do?
What are the computer requirements to use this service?
I have an Apple Macintosh, how do I send an order?
When I install it doesn't show any countries listed?
Can I edit images myself?
Why do my prints only contain part of the image that I submitted?

As the height-width ratio for digital images is normally different than that for prints from photo negatives, the software offers two methods to correct this problem. One method is printing the entire digital image on the selected print format (fit). This may result in white borders on the sides, as the height-width ratios are different. The other option is to fill the selected print size with the image . You can select one of these two options under "Edit".

Do I really have to enter my personal data?
Is my Credit Card information encrypted for transmission?
How long does it take to transmit my images?
What can I do if my Internet connection is interrupted while I am transferring images?
What is the quality of my photos and prints like?
What paper stock is my photo book printed on?

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