Frequently Asked Questions

How much does it cost and how do I pay?

When will my order be ready?

How do I download the software?

I received a message about upgrading. What do I need to do?

What are the computer requirements to use this service?

I have an Apple Macintosh, how do I send an order?

When I install it doesn't show any countries listed?

Can I edit images myself?

You can edit your images in the image editing program of your choice before ordering your prints. Once you have selected the images for your order, the software offers the function "Edit Image" for cropping, rotating or flipping the image. You will be able to view the effects of your editing.

Why do my prints only contain part of the image that I submitted?

Do I really have to enter my personal data?

Is my Credit Card information encrypted for transmission?

How long does it take to transmit my images?

What can I do if my Internet connection is interrupted while I am transferring images?

What is the quality of my photos and prints like?

What paper stock is my photo book printed on?

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