Home | FAQs | Contact Us
Great for all Occasions
  • Weddings
  • Babies
  • Birthdays
  • Mothers Day
  • Kids
  • Baby's 1st Year
  • Travel

Frequently Asked Questions

How much does it cost and how do I pay?
When will my order be ready?
How do I download the software?
I received a message about upgrading. What do I need to do?
What are the computer requirements to use this service?
I have an Apple Macintosh, how do I send an order?
When I install it doesn't show any countries listed?

To ensure your Firewall & Virus scan allows the software to access the internet, set it up as an exception by clicking allow when the firewall popup box displays. This will vary depending on the type of Firewall software you have installed. Hardware firewalls do not normally block the software as it only uses port 80 & 443.

Can I edit images myself?
Why do my prints only contain part of the image that I submitted?
Do I really have to enter my personal data?
Is my Credit Card information encrypted for transmission?
How long does it take to transmit my images?
What can I do if my Internet connection is interrupted while I am transferring images?
What is the quality of my photos and prints like?
What paper stock is my photo book printed on?

Ask a Question

To submit a question please complete the form below and click the "Send" button.

Your Name: *
Your Email: *
Subject: *
Question: *
 

(* Denotes required information.)