Frequently Asked Questions

How much does it cost and how do I pay?

When will my order be ready?

How do I download the software?

I received a message about upgrading. What do I need to do?

What are the computer requirements to use this service?

I have an Apple Macintosh, how do I send an order?

Sorry we can't cater for macs at the moment

When I install it doesn't show any countries listed?

Can I edit images myself?

Why do my prints only contain part of the image that I submitted?

Do I really have to enter my personal data?

Is my Credit Card information encrypted for transmission?

How long does it take to transmit my images?

What can I do if my Internet connection is interrupted while I am transferring images?

What is the quality of my photos and prints like?

What paper stock is my photo book printed on?

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