Frequently Asked Questions

How much does it cost and how do I pay?

When will my order be ready?

How do I download the software?

I received a message about upgrading. What do I need to do?

When extra features are added to the software this results in an automatic upgrade when you use it. Follow the instructions in the pop up boxes. They will lead you through the download sequence so as you can successfully upgrade to the new version of the program.

What are the computer requirements to use this service?

I have an Apple Macintosh, how do I send an order?

When I install it doesn't show any countries listed?

Can I edit images myself?

Why do my prints only contain part of the image that I submitted?

Do I really have to enter my personal data?

Is my Credit Card information encrypted for transmission?

How long does it take to transmit my images?

What can I do if my Internet connection is interrupted while I am transferring images?

What is the quality of my photos and prints like?

What paper stock is my photo book printed on?

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