Frequently Asked Questions

How much does it cost and how do I pay?

When will my order be ready?

How do I download the software?

I received a message about upgrading. What do I need to do?

What are the computer requirements to use this service?

I have an Apple Macintosh, how do I send an order?

When I install it doesn't show any countries listed?

Can I edit images myself?

Why do my prints only contain part of the image that I submitted?

Do I really have to enter my personal data?

Is my Credit Card information encrypted for transmission?

How long does it take to transmit my images?

What can I do if my Internet connection is interrupted while I am transferring images?

What is the quality of my photos and prints like?

Printmyalbum uses the latest HP Indigo 5500 press that uses ink on paper so you are assured of receiving the very best quality and photo print reproduction available. The 5500 was designed by HP for the purpose of reproducing high quality photo books so the final product is very high end.

What paper stock is my photo book printed on?

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