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Frequently Asked Questions

How much does it cost and how do I pay?
When will my order be ready?
How do I download the software?
I received a message about upgrading. What do I need to do?
What are the computer requirements to use this service?
I have an Apple Macintosh, how do I send an order?
When I install it doesn't show any countries listed?
Can I edit images myself?
Why do my prints only contain part of the image that I submitted?
Do I really have to enter my personal data?
Is my Credit Card information encrypted for transmission?
How long does it take to transmit my images?
What can I do if my Internet connection is interrupted while I am transferring images?

Just send the order again, you can save the book for the future as well photo books contain many images, often more than 100, so the time to send your finished job could be 30 to 60 minutes plus. Assuming you have broadband just start the process and walk away.

What is the quality of my photos and prints like?
What paper stock is my photo book printed on?

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