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Frequently Asked Questions

How much does it cost and how do I pay?
When will my order be ready?
How do I download the software?
I received a message about upgrading. What do I need to do?
What are the computer requirements to use this service?
I have an Apple Macintosh, how do I send an order?
When I install it doesn't show any countries listed?
Can I edit images myself?
Why do my prints only contain part of the image that I submitted?
Do I really have to enter my personal data?
Is my Credit Card information encrypted for transmission?
How long does it take to transmit my images?

The following table provides you with a minimum time for the transmission of images.

Upload Speed for Digital Prints
Modem Speed
(Connection Speed)
File Size
(Per Photo)
Estimated Time
(Per Photo)
Modem - 56.6kbps 315kb 90sec
ADSL - 512/128 315kb 23secs
ADSL - 1500/256 315kb 12secs


An exact time cannot be given due to differing connection speeds and connection problems, which means that the indicated times should be seen as the transmission time under optimal conditions – the procedure may at times take somewhat longer. If you can't send your photo book over the internet you should select the burn to CD option.

What can I do if my Internet connection is interrupted while I am transferring images?
What is the quality of my photos and prints like?
What paper stock is my photo book printed on?

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