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Frequently Asked Questions

How much does it cost and how do I pay?
When will my order be ready?
How do I download the software?
I received a message about upgrading. What do I need to do?
What are the computer requirements to use this service?

The Make a Book online software was developed using Microsoft Internet Explorer technology to transfer digital images over the Internet. The software can be run on any PC that has an Internet connection and that has a Windows operating system (98SE/ME/2000/XP). Microsoft Internet Explorer (IE) 5.5 or higher should be installed on the PC, as certain IE components are needed

I have an Apple Macintosh, how do I send an order?
When I install it doesn't show any countries listed?
Can I edit images myself?
Why do my prints only contain part of the image that I submitted?
Do I really have to enter my personal data?
Is my Credit Card information encrypted for transmission?
How long does it take to transmit my images?
What can I do if my Internet connection is interrupted while I am transferring images?
What is the quality of my photos and prints like?
What paper stock is my photo book printed on?

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