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Frequently Asked Questions

How much does it cost and how do I pay?
When will my order be ready?

When you place an order you will receive an e-mail with your order number. When the store has printed the order you will receive another email with details on how long until you receive your order depending on the delivery methods offered by each store.

How do I download the software?
I received a message about upgrading. What do I need to do?
What are the computer requirements to use this service?
I have an Apple Macintosh, how do I send an order?
When I install it doesn't show any countries listed?
Can I edit images myself?
Why do my prints only contain part of the image that I submitted?
Do I really have to enter my personal data?
Is my Credit Card information encrypted for transmission?
How long does it take to transmit my images?
What can I do if my Internet connection is interrupted while I am transferring images?
What is the quality of my photos and prints like?
What paper stock is my photo book printed on?

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